IT’S been a big week at The Land HQ.
We’ve received hundreds of calls, emails, tweets and Facebook comments from our readers telling us about the internet troubles they experience at their homes, businesses and schools.
We launched the campaign #notgoodenough after hearing about Geraldine McKay’s story. While download speeds may well be at their fastest at 2am, that’s of no use to students in the bush, many of whom can’t do their homework, research projects or enjoy extra cirrcula activities on their connections at home.
But Australian Communications Consumer Action Network chief executive Teresa Corbin has observed not enough rural Australian’s are speaking up about their experiences.
“They feel like there’s nothing they can do, but they can,” Ms Corbin said.
She said unhappy customers should get in touch with the Telecommunications Industry Ombudsman as the first port of call.
“While it’s also important to lobby your local Member of Parliament, lodging a complaint with the Ombudsman is the better option because every complaint made is published on the public record.”
She said politicians receive a huge amount of correspondence on telecommunications but they’re not obliged to publish it, making it hard to discern the exact number and nature of the complaints received.
While we’re busy putting together next week’s edition of The Land, take a look at some of the highlights from this week’s campaign:
