UPDATE 1:20PM: Telstra has tweeted that its 4G and 3G voice and data traffic volume is being restored nationally.
Our 3G and 4G voice and data traffic volume continues to be progressively restored nationally. We're working with many of our enterprise and government customers to ensure their services are restored as quickly as possible.— Telstra (@Telstra) May 21, 2018
Our 4G voice and data traffic volume is improving nationally after we bypassed hardware that had been preventing some customers from accessing the 4G mobile network. 3G voice and data volumes are also improving. We're very sorry for the interruption to services.— Telstra (@Telstra) May 21, 2018
EARLIER: Telstra customers throughout are Australia are venting their frustration during a nation-wide Telstra outage.
Mobile customers nation-wide seem to have been affected by the outage, which seems to be impacting the 3G and 4G network.
NSW Police have said the outages could be impacting people trying to call Triple Zero (000) or the Police Assistance Line (131 444).
They advise until the issue is resolved, those affected should use a phone with another carrier or a landline if needing to call these numbers.
Telstra has tweeted that calls to Triple Zero should connect to other service providers.
Calls to 000 will connect over other carriers’ networks where they have mobile coverage.— Telstra (@Telstra) May 21, 2018
The Telstra outages section of the website is also down, meaning users cannot even search if their area is impacted.
Aussie Outages' live outage map shows complaints about network problems across all major capital cities.
By 10am, the site reported more than 10,000 incidences of outages across the country.
Thousands of users are taking to Twitter to vent their frustration at the outage, while Google searches relating to Telstra outages have spiked.
Telstra has not explained the outage but has posted these Tweets.
We’re working to fix an issue impacting some mobile services. Sorry for the inconvenience.— Telstra (@Telstra) May 21, 2018
The issue is impacting some 4G mobile voice and data services nationally, which is also causing congestion for 3G services. We're working to resolve the issue and are investigating the root cause. We're sorry for the inconvenience.— Telstra (@Telstra) May 21, 2018
“It’s definitely a national outage of some form,” tech expert Trevor Long told Neil Mitchell on 3AW.
“It could take some time to work out.
“They’d be frantic right now.”
You can listen to more here.
This is the second incident this month for Australia's biggest telecommunications company, which ran into difficulties in early-May after triple zero services were hit by a network issue that prevented people from calling the emergency number across the country.
The government is formally investigating the 000 incident, which is believed to have been caused by a lightning-sparked fire at a cable pit east of Orange.